Frequently Asked Questions
A collection of frequently asked questions on Howards Jewelers along with detailed answers.
Payments & Security
We accept a variety of payment methods, including credit cards (Visa,
Mastercard, American Express), PayPal, Apple Pay and bank transfers.
Yes, we take the security of our customers' personal and financial
information very seriously. We use SSL encryption technology to protect your information during transmission, and we do not store your credit card
information on our servers.
Yes, we offer refunds or exchanges within a certain timeframe after
purchase, typically 14 days. Please refer to our Terms and Conditions page for more details.
We only source our jewelry from reputable suppliers who provide
certification of authenticity for precious stones and metals. We also conduct rigorous quality control checks before sending out any items to our customers.
Yes, our website is secured with SSL encryption technology to protect your personal and financial information. We also regularly update our security protocols to stay ahead of potential threats.
Shipping & Delivery
Shipping costs vary depending on your location, and the shipping method you choose.
Shipping costs will be calculated and displayed during checkout.
We offer a variety of shipping methods, including standard shipping and express shipping. The available options and delivery times will be displayed during checkout.
Delivery times vary depending on your location and the shipping method you choose. Standard shipping usually takes between 3-7 business days, while express
shipping options are available for faster delivery.
Yes, we provide tracking information for all orders so you can keep track of the delivery status.
It depends on your location and local customs regulations. Some countries may charge import taxes or customs fees on imported goods, which will be the responsibility of the customer to pay.
If your order arrives damaged or defective, please contact us immediately and we will arrange for a replacement or refund as appropriate.
It depends on the shipping method and status of your order. Please contact us as soon as possible if you need to change your shipping address.
Warranty & Repair
Yes, we offer a limited warranty of 2 years on all of our jewelry and watches. The specific terms and conditions of the warranty will be
included with your purchase.
Our warranty covers manufacturing defects and workmanship issues that may arise with your jewelry. Normal wear and tear, accidental damage, and damage caused by misuse or neglect are not covered.
If your jewelry needs to be repaired, please contact us to arrange for a repair. Depending on the issue, we may be able to repair the item in-house, or we may need to send it to a factory for repair.
If the repair is covered under our warranty, there will be no charge. If the repair is not covered under warranty, we will provide you with an estimate of the cost before proceeding with the repair.
The time it takes to repair your jewelry will depend on the specific issue and the extent of the repair required. We will provide you with an estimated timeline once we have assessed the item.
Returns & Refunds
Our return policy varies depending on the specific item and the reason for the return. Please refer to our terms and conditions for more information.
Our return policy varies depending on the specific item and the reason for the return. Generally, we accept returns within 14 days of the purchase date, and the item must be in its original condition with all original packaging and tags.
The amount of your refund will depend on the specific item and the reason for the return. Generally, if the item is returned within the specified time frame and in its original condition, we will provide a full refund.
The time it takes to process your refund will depend on the specific item and the payment method used. Typically, refunds are processed within 30 business days.
Our exchange policy varies depending on the specific item and the reason for the exchange. Please contact us to arrange for an exchange.
The customer is responsible for the cost of return shipping unless the item was damaged or defective.
If you have any other questions or concerns, please don't hesitate to contact our customer support team. We're always here to help!